Privacy Policy
This Privacy Notice for Optic Studios LLC ("we," "us," or "our") outlines how and why we may access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including but not limited to instances such as when you:
- Visit our website(s)
- Use our applications
- Contact us or interact with our content or features
- Engage in transactions with us
For specific details on data usage, your rights, or any concerns about your privacy, please refer to our comprehensive Privacy Policy available on our website. If you have additional questions, you can reach out directly at info@opticstudios.com.
When do we process your personal information?
- Visit our website at https://www.optic-studios.com, or any website of ours that links to this Privacy Notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@opticstudios.com.
SUMMARY OF KEY POINTS
Do we collect any information from third parties?
We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting http://www.optic-studios.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
1. What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Job titles
- Contact preferences
- Billing addresses
- Debit or credit card numbers
- Company addresses
- Internet Protocol (IP) addresses
Sensitive Information
We do not process sensitive information.
Accuracy of Information
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. Information Automatically Collected
Summary
Some information, such as your Internet Protocol (IP) address and browser or device characteristics, is collected automatically when you visit our Services.
Details
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact details) but may include:
- Device and usage information, such as IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, usage data, and other technical details about how and when you use the Services.
- This information is primarily needed to maintain the security and functionality of our Services and is also used for internal analytics and reporting purposes.
We also collect information through cookies and similar technologies. More details can be found in our Cookie Notice: http://www.optic-studios.com/cookies.
The Information We Collect Includes:
Log and Usage Data
This is diagnostic, usage, and performance data automatically collected by our servers when you access or use our Services. It is stored in log files and may include:
- IP address
- Device details
- Browser type and settings
- Activities within the Services (e.g., pages viewed, files accessed, and actions performed such as searches)
- Device event information (e.g., system activity, error reports, and hardware settings)
Device Data
This includes information about the device you use to access the Services. Depending on the device, this may include:
- IP address (or proxy server)
- Device and application identifiers
- Browser type
- Hardware model
- Internet service provider or mobile carrier
- Operating system and configuration settings
Location Data
Location data can be precise or imprecise depending on your device and settings.
- Precise Location: Using GPS and other technologies, we can determine your current location based on your IP address.
- Imprecise Location: General location information based on less specific data.
You can opt out of sharing location data by:- Denying access to location services.
- Disabling location settings on your device.
Note: Disabling location services may affect the functionality of certain aspects of our Services.
Information Collected from Other Sources
We may collect limited data from public databases, marketing partners, and other external sources to enhance our services and marketing efforts.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We use the information we collect for the following purposes:
- Service Provision: To provide and improve the functionality of our Services.
- Communication: To respond to inquiries, provide support, and send updates about our services.
- Security and Fraud Prevention: To ensure the safety and integrity of our systems.
- Legal Compliance: To comply with applicable laws and regulations.
- Marketing and Promotions: To offer tailored advertisements and promotions.
- Consent-Based Purposes: For any additional processing explicitly agreed upon by you.
We ensure that the processing of your data aligns with valid legal reasons and is conducted responsibly.
Reasons We Process Your Personal Information
We process your personal information for various purposes, depending on how you interact with our Services. These purposes include:
- To deliver and facilitate delivery of services to the user
We process your information to provide you with the requested services. - To respond to user inquiries and offer support to users
We process your information to respond to inquiries and resolve any potential issues related to the requested service. - To fulfill and manage your orders
We process your information to fulfill and manage orders, payments, returns, and exchanges made through our Services. - To send you marketing and promotional communications
We process your personal information for marketing purposes, based on your preferences. You can opt out of receiving marketing emails at any time. For more details, see the section titled What Are Your Privacy Rights?. - To post testimonials
We may post testimonials on our Services that could include personal information. - To evaluate and improve our Services, products, marketing, and your experience
We process your information to identify trends, assess the effectiveness of promotional campaigns, and improve our offerings and your overall experience. - To identify usage trends
We analyze how you use our Services to gain insights into their usage, helping us make improvements. - To comply with our legal obligations
We process your information to fulfill legal requirements, respond to legal requests, and exercise or defend our legal rights.
When and With Whom Do We Share Your Personal Information?
In Short: We may share your personal information in specific circumstances as described below:
- Business Transfers
Your information may be shared or transferred during negotiations or in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business by another company. - Affiliates
We may share your information with our affiliates. These affiliates are required to honor this Privacy Notice. Affiliates include our parent company, subsidiaries, joint ventures, or other companies that we control or that are under common control with us. - Business Partners
We may share your information with business partners to provide you with certain products, services, or promotional offers.
Do We Use Cookies and Other Tracking Technologies?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
We utilize cookies and similar technologies (e.g., web beacons and pixels) for various purposes, including to secure our Services, prevent crashes, address bugs, save your preferences, and assist with basic site functionality. These tracking technologies also help us understand your interaction with our Services for analytics and reporting purposes.
Additionally, third-party service providers may employ these tracking technologies on our Services to manage and display advertisements, tailor them to your interests, and send abandoned cart reminders. These third parties use their tools to provide advertising about products and services tailored to your interests on our Services or other websites.
Opting Out of Cookies and Tracking Technologies
To the extent these tracking technologies constitute a "sale" or "sharing" under applicable U.S. state laws (e.g., for targeted advertising), you can opt out by submitting a request described in the "Do United States Residents Have Specific Privacy Rights?" section of our Privacy Notice.
Specific details about our use of cookies and guidance on how you can refuse them are available in our Cookie Notice:
http://www.optic-studios.com/cookies.
Google Analytics
We may share your information with Google Analytics to track and analyze usage patterns of our Services. Google Analytics Advertising Features that we may utilize include Google Display Network Impressions Reporting.
How to Opt-Out:
- Visit: https://tools.google.com/dlpage/gaoptout.
- Adjust settings at Ads Settings or Ad Settings for mobile apps.
- Use other opt-out tools like http://optout.networkadvertising.org/ or http://www.networkadvertising.org/mobile-choice.
For more information on Google’s privacy practices, refer to their Privacy & Terms page.
5. How Long Do We Keep Your Information?
In Short: We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.
We keep your personal information only for as long as it is needed for the purposes detailed in this Privacy Notice, or as required by applicable legal obligations (e.g., tax, accounting, or other laws). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If immediate deletion is not possible (e.g., due to data stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion becomes feasible.
6. How Do We Keep Your Information Safe?
In Short: We implement organizational and technical security measures to protect your information, but no system is completely secure.
We have implemented reasonable security measures, both organizational and technical, to safeguard the personal information we process. However, no method of internet transmission or electronic storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot ensure that it will not be accessed, stolen, or altered by hackers or unauthorized third parties.
We recommend that you only access the Services in a secure environment and recognize that transmission of your personal information to and from our Services is at your own risk.
7. Do We Collect Information from Minors?
In Short: We do not knowingly collect or market to children under 18 years of age.
We do not intentionally gather or solicit data from individuals under 18 years of age, nor do we market to them. By using the Services, you confirm that you are at least 18 years old or are a parent or guardian who consents to a minor dependent using the Services. If we discover that we have collected personal information from a user under the age of 18, we will take steps to deactivate the account and delete the data.
If you suspect that we have collected information from someone under 18, please contact us immediately at info@optic-studios.com.
8. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing Your Consent:
If we process your personal information based on your consent (which may be express or implied depending on the applicable law), you have the right to withdraw your consent at any time. To withdraw consent, contact us using the details provided in the "How Can You Contact Us About This Notice?" section below.
Please note that withdrawing consent does not affect the lawfulness of processing before the withdrawal. Additionally, where applicable laws permit, it does not impact processing based on lawful grounds other than consent.
Opting Out of Marketing and Promotional Communications:
You can unsubscribe from marketing and promotional communications at any time by:
- Replying "STOP" or "UNSUBSCRIBE" to SMS messages we send.
- Contacting us via the details in the "How Can You Contact Us About This Notice?" section below.
After opting out, you will be removed from marketing lists. However, we may still contact you for service-related purposes, such as account administration, service requests, or other non-marketing reasons.
Cookies and Similar Technologies:
Most web browsers accept cookies by default. You can typically adjust your browser settings to reject or remove cookies. However, doing so may affect certain features or functionalities of our Services.
For more details, see our Cookie Notice.
If you have questions or comments about your privacy rights, email us at info@optic-studios.com.
9. Controls for Do-Not-Track Features
Do-Not-Track (DNT): Most web browsers, mobile operating systems, and applications include a Do-Not-Track (DNT) feature or setting to signal your preference to not have your online browsing activities monitored and collected. However, there is no uniform technology standard for recognizing or implementing DNT signals at this time.
Currently, we do not respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will update this Privacy Notice to reflect those practices.
California law requires us to inform you about how we respond to DNT browser signals. Because no industry or legal standard exists, we do not respond to these signals.
10. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of certain U.S. states, you may have specific rights regarding your personal information under applicable privacy laws. These include rights to access, correct, delete, or control your personal information.
Categories of Personal Information We Collect
The table below outlines the types of personal information collected over the past twelve (12) months:
Additional Personal Information Collection and Retention
We may collect personal information beyond the listed categories through the following interactions:
- Customer Support: Receiving assistance via our support channels (e.g., phone, email, chat).
- Surveys or Contests: Participation in surveys, contests, or similar activities.
- Service Delivery: Facilitating the delivery of our Services and responding to your inquiries.
Retention of Collected Personal Information
The personal information collected will be used and retained as necessary to provide our Services or for the following durations:
- Category A: Information such as contact details (e.g., name, address) will be retained as long as the user has an account with us.
- Category B: Personal information (e.g., financial details, employment history) will be retained as long as the user has an account with us.
- Category C: Protected classification characteristics (e.g., age, gender) will be retained as long as the user has an account with us.
- Category H: Media such as images, audio, or video recordings related to business interactions will be retained as long as the user has an account with us.
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data.
- Right to correct inaccuracies in your personal data.
- Right to request the deletion of your personal data.
- Right to obtain a copy of the personal data you previously shared with us.
- Right to non-discrimination for exercising your rights.
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law).
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law).
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota's and Oregon's privacy law).
- Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law).
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law).
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law).
How to Exercise Your Rights
To exercise your rights, you can contact us by visiting the following website: http://www.optic-studios.com/contact, by emailing us at info@optic-studios.com, or by referring to the contact details provided at the bottom of this document.
If you wish to designate an authorized agent to act on your behalf, we may need you to provide proof of authorization. Authorized agents must submit written and signed permission from you to act on your behalf. We may deny any request submitted by an authorized agent if this proof is not provided in accordance with applicable laws.
Request Verification
Upon receiving your request, we will verify your identity to determine if you are the same individual whose information is present in our system. We will use the personal information already available to us to complete this verification process. If we cannot verify your identity using the information we have, we may request additional information to ensure the security of your data and for fraud-prevention purposes.
If the request is submitted through an authorized agent, additional information may also be required to confirm your identity before processing the request. The agent will need to provide written and signed permission from you authorizing them to submit the request on your behalf.
Appeals
Under certain United States state data protection laws, if we decline to take action regarding your request, you may appeal our decision by sending an email to info@optic-studios.com. We will provide a written explanation of the actions taken or not taken in response to your appeal. If the appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are residents of California to request and obtain from us, once a year and free of charge, information regarding the categories of personal information (if any) that we disclosed to third parties for their direct marketing purposes, as well as the names and addresses of all third parties with which we shared personal information during the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details provided in the section titled "How Can You Contact Us About This Notice?"
11. Updates to This Notice
We may update this Privacy Notice from time to time to ensure compliance with relevant laws and to reflect changes in our practices. The updated version will be indicated by an updated "Revised" date at the top of this document. If we make any material changes to this Privacy Notice, we may notify you either by posting a notice prominently on our website or by sending you a direct notification. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or comments about this Privacy Notice, you may email us at info@optic-studios.com or contact us by post at the following address:
Optic Studios LLC
P.O. Box 16101
Jacksonville, Florida 32245
United States
13. How Can You Review, Update, or Delete the Data We Collect From You?
Depending on the applicable laws of your country or state of residence in the United States, you may have the right to request access to the personal information we collect from you, obtain details about how we have processed your personal information, request corrections to any inaccuracies, or request that we delete your personal information. You may also have the right to withdraw your consent to the processing of your personal information. These rights may be limited in certain circumstances as allowed by applicable law.
To submit a request to review, update, or delete your personal information, please visit the following website: http://www.optic-studios.com/contact.